Refund policy

Our returns policy is in addition to your rights under the Australian Consumer Law. This policy does not exclude or replace your consumer guarantee rights under the Australian Consumer Law, described below (see the "Consumer Guarantees" section).

1. CUSTOMER SATISFACTION IS OUR PRIORITY

Customer satisfaction is our priority at Blue Tongue Boab Pty Ltd. 

We offer refunds, repairs and replacements in accordance with the Australian Consumer Law and on the terms set out in this Policy.

Any benefits set out in this Policy may apply in addition to consumer’s rights under the Australian Consumer Law.

Please read this Policy before making a purchase, so that you understand your rights as well as what you can expect from us in the instance you are not happy with your purchase.

2. CONSUMER GUARANTEES

As a consumer, you are entitled to certain consumer guarantees in respect of goods purchased from us. These guarantees are called "Consumer Guarantees" and are not impacted by our change of mind policy or limited by a defined timeframe.

If you believe an item is faulty, not of acceptable quality, does not match the description provided or a sample, or is not fit for purpose, you may be entitled to a remedy under the Australian Consumer Law.

In accordance with Australian Consumer Law, if the failure is minor, we may (at our discretion) repair the item, replace the item or refund you, within a reasonable time. If the item has a major failure, you may reject it and seek a refund or replacement, or you may keep the item and seek compensation for any drop in the value. You may also be entitled to compensation for any other reasonably foreseeable loss or damage caused by the failure.

The consumer guarantees do not apply where the item was damaged due to abnormal use or misuse, and we will not provide a refund, exchange or repair in those circumstances.

3. CHANGE OF MIND

Once an order has been placed & production commenced, all orders cannot be cancelled or refunded under any circumstance, including: unexpected delays, change of mind, sizing changes or sudden cancellations.

4. CONTACT US

If you wish to contact us regarding this Policy, or about any refund, repairs or replacements, please direct your enquiry to:

Email: info@bluetongueboab.com

Or by post:

Blue Tongue Boab Pty Ltd
PO BOX 1137
WAVERLEY GARDENS VICTORIA 3170
AUSTRALIA